Support Services

In Motion Technology works closely with its customers to ensure they are able to communicate – anytime, anywhere from their vehicles.  We recognize the importance of communications to the mobile workforce, and offer support packages to ensure you’re covered – 24/7, 365 days a year.

Most of our customers choose Platinum Extended Support, which includes the following:

• Access to hosted onBoard Mobility Manager
• Extended Software Support including software upgrades and updates
• Expedited Hardware Support including advanced replacement service and expedited RMA
• Extended Technical Support
• Access to Knowledge Base

The company also provides a full range of Commissioning Services to help you design, deploy and configure your mobile network that can reduce your implementation costs and time.  We’ll work with you to integrate new applications and provide project management services to ensure even the most complex projects are rolled out smoothly to your fleet.

Our Knowledge Base provides customers with a single source of information about our products and services.  From installation and operations manuals and user guides to configuration guides and product bulletins, the knowledgebase is designed to help you find the information you need quickly.  We also have a dedicated section which includes vendor-specific application notes that will help you quickly integrate your applications – from CAD and AVL to ECGs into your mobile network.